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Actividad: Lee, Analiza y Cobra

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Actividad: Lee, Analiza y Cobra

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Mejor lectura y cobranza

Created by

Daniela
Daniela
Mexico

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Actividad: Lee, Analiza y Cobra
 

Actividad: Lee, Analiza y CobraOnline version

Mejor lectura y cobranza

by Daniela
1

Actividad: "Lee, Analiza y Cobra"

Objetivo: Mejorar la velocidad de lectura, comprensión y capacidad de identificar oportunidades de recaudo.

Ejercicio: Completa la interacción, da continuidad al chat y brinda la mejor solución

2

Caso 1

Cliente: Buenos días. En este momento no puedo pagar la cuota completa porque tuve gastos médicos inesperados.


Asesor: Entiendo su situación. ¿Qué valor podría comprometer para esta semana y así evitar mayor mora?


Cliente: Podría consignar $150.000 el viernes.

3

Caso 2

Cliente: Recibí mi prima y quiero ponerme al día, pero no sé cuánto debo exactamente.


Asesor: Con gusto le informo el saldo y las opciones disponibles para normalizar su obligación.

4

Caso 3

Cliente: No me llamen más, estoy cansado de los mensajes.


Asesor: Comprendo su molestia. Mi intención es ayudarle a encontrar una alternativa para regularizar su obligación.


Cliente: Bueno, ¿Qué opciones tengo?

5

Caso 4

Cliente: Me pagan el próximo miércoles.


Asesor: Perfecto. ¿Le parece si registramos un compromiso de pago para esa fecha?


Cliente: Sí, por $300.000.

6

Caso 5

Cliente: Tengo varias obligaciones y no puedo cubrir todo este mes.


Asesor: Podemos validar un acuerdo ajustado a su capacidad de pago.


Cliente: ¿Puedo iniciar con $100.000?
 
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