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(9)
Played 105 %Accuracy 55 Average time 01:14
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About this activity

Juego de roles y frases

Created by

OSIRIS OSORIO
OSIRIS OSORIO
Guatemala

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ADN DEL PILAR
 

ADN DEL PILAROnline version

Juego de roles y frases

by OSIRIS OSORIO
1

Primero me presento: digo mi nombre y mi rol en cada interacción, ¿qué hago?

Pistas

Anuncio mi identidad

Identifico mi rol

Empiezo la conversación

2

Le explico al cliente qué voy a hacer, cómo lo afectará y cuánto tiempo tomará, ¿qué hago?

Pistas

Detallo duración

Indico impactos

Clarifico acciones

3

Antes de actuar, llego a un acuerdo con el cliente sobre lo que haremos, ¿qué paso es este?

Pistas

Obtengo consentimiento

Pongo límites y expectativas

Colaboro con el cliente

4

Contesto y proceso la solicitud más rápido, ¿qué hago para avanzar?

Pistas

Me adapto al ritmo del cliente

Optimizo tiempos

Acelero respuestas

5

Al finalizar, me retiro de forma amable explicando cuál será el siguiente paso o cuándo regresaré, ¿qué hago?

Pistas

Quedo a disposición

Dejo claro el próximo paso

Despedida cordial

 
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