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Mejore su nivel del servicio al cliente

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Mejore su nivel del servicio al cliente

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Played 4 %Accuracy 98 Average time 06:43
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About this activity

¡Pon a prueba tus conocimientos!

Created by

jennifer duran
jennifer duran
Colombia

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Mejore su nivel del servicio al cliente
 

Mejore su nivel del servicio al clienteOnline version

¡Pon a prueba tus conocimientos!

by jennifer duran
1

Atiendo al usuario sin mirarlo, sigo usando el celular y demuestro que no me interesa ayudarlo. ¿Qué pecado del servicio al cliente soy?

Pistas

Falta de interés por el usuario

2

En lugar de orientar al usuario, le digo "pregunte en otra ventanilla" y no hago nada más. ¿Qué pecado soy?

Pistas

No brindar ayuda ni orientación.

3

No saludo, no sonrío y trato al usuario con indiferencia. ¿Qué pecado del servicio al cliente soy?

Pistas

Trato distante y poco amable.

4

Hago sentir al usuario menos importante porque no entiende un trámite. ¿Qué pecado soy?

Pistas

Creerse más que los demás

5

Atiendo de memoria, repito siempre lo mismo y no escucho las necesidades del usuario. ¿Qué pecado soy?

Pistas

Atención mecánica, sin empatía.

6

Envío al usuario de una oficina a otra sin resolver su necesidad. ¿Qué pecado soy?

Pistas

El usuario da muchas vueltas sin obtener respuesta.

7

Me escondo detrás de las normas y nunca busco una solución para ayudar al usuario. ¿Qué pecado soy?

 
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