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Customer Service Riddles! :)

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About this activity

Can You Guess It?

Created by

AMY ISABEL ROMERO ROJAS
AMY ISABEL ROMERO ROJAS
Costa Rica

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Customer Service Riddles! :)Online version

Can You Guess It?

by AMY ISABEL ROMERO ROJAS
1

I am not what you say, but how you say it. I can make a customer feel happy or angry. What am I

Hints

I am a list of 12 negative phrases that you should never say to a customer, like 'I don't know' or 'Calm down'. What am I?

2

I am a list of 12 negative phrases that you should never say to a customer, like 'I don't know' or 'Calm down'. What am I?

3

I am a 4-step technique used to calm down angry customers

4

I help you feel what others feel, making customer love super real. What am I?

 
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