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About this activity

Habilidades de comunicación

Created by

Jeimy Vargas Jimenez
Jeimy Vargas Jimenez
Costa Rica

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Protocolos de atención telefónica
 

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Protocolos de atención telefónicaOnline version

Habilidades de comunicación

by Jeimy Vargas Jimenez
1

DEMOSTRAR

2

ATENCION

3

TRANSMITIR

4

SEGURIDAD

5

ESCUCHAR

6

EMPATIA

7

DISCUTIR

8

MANTENERELTEMACENTRAL

9

CONVERSACION

10

TRANQUILIDAD

11

RELAJACION

12

PERSONAL

13

AMABLE

14

TENERINFORMACIONNECESARIA

15

EXPRESIONCORPORALYORAL

16

CALIDAD

17

EXPRESIONES

18

SALUDO

19

CORTESIA

20

BIENVENIDA

21

CLARIDAD

22

PRECISION

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