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Lectura Complementaria: Necesidad verdadera

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Lectura Complementaria: Necesidad verdadera

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Riddles sobre identificar la necesidad

Created by

jimmy chacon
jimmy chacon
Costa Rica

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Lectura Complementaria: Necesidad verdadera
 

Lectura Complementaria: Necesidad verdaderaOnline version

Riddles sobre identificar la necesidad

by jimmy chacon
1

Secuencia recomendada antes de orientar al usuario. ¿Qué palabra resume esa ruta completa?

Pistas

Es un conjunto de acciones, no un paso aislado.

Empieza con escuchar y termina con canalizar.

Es la serie de pasos que se sigue.

2

Cuando una consulta va más allá de tus funciones, ¿qué debes hacer con ella para mantener la calidad del servicio?

Pistas

Conduce al usuario hacia la persona adecuada.

Impide improvisar con información clínica.

No haces la respuesta tú, la derivarás a quien corresponde.

3

Qué tipo de preguntas permiten al usuario explicar su necesidad con más detalle

Pistas

Invitan a expresar más.

Buscan ampliar la información.

Se contraponen a las preguntas que Cierran la conversación.

4

Qué aspecto se busca conservar al comunicar información para que sea entendida

Pistas

Se logra explicando paso a paso.

No necesitas jerga para comunicarte correctamente.

Relación entre palabras y comprensión.

5

Qué técnica se utiliza para confirmar que se comprendió la necesidad y evitar errores

Pistas

Ayuda a asegurar lo entendido.

Evita asumir sin confirmar.

Involucra tres comprobaciones básicas.

6

Qué debe hacerse para evitar prometer lo que no se puede cumplir y proteger al usuario

Pistas

Se expresa con respeto y comprensión.

No implica prometer soluciones imposibles.

Es reconocer la situación del usuario.

 
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