Quality Standards QuizOnline version Select the correct answer by E- Learning 1 Which one of the following is the odd one out? a Leadership b Innovation c Relationship Management d Customer Focus 2 Evidence based decision making means: a Making decisions in the moment b Making several decisions and ignoring them all c Making decisions based on reports and information d Making decisions based on information where the source is unknown 3 Suppliers are? a Internal Stakeholders b External Stakeholders 4 Out the following, which 2 are ways that quality can be monitored? a Process Mapping b Quality Cost Analysis c Process Auditing 5 Which one of the following is a prevention cost? a Employee Training b Employee Redundancies c Marketing d Customer Feedback 6 What is a disadvantage to process mapping? a It can cause friction within the team b It just focuses on processes c Creates a snapshot in time 7 Due diligence is? a Preventative steps to avoid an offence b Something which people are owed c Being cautious 8 True or False – Quality Standards feed into business objectives? a True b False 9 True or False – Customers and Clients would know what to expect if we didn’t have quality standards a True b False 10 True or False – Quality Standards are about assessing processes to ensure consistency a True b False
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