AwarenessOnline version Awareness and Customer Experience by Brenda Hedden 1 What is your number one priority as a business owner? Choose one or more answers a Personalizing communication b Having a website c Customer experience d Creating a blog 2 How do you create a personalized experience for your customer Choose one or more answers a Call them back when you have time at the end of the week b Tell them to read your website c Send out a calendar each year d Create a blog where there is interaction 3 Identify all the ways you can listen to a customer Choose one or more answers a Return their calls quickly b Remain active with social media c Keep your profile current d Post pictures of customers and jobs completed 4 What are the processes by which you improve customer experiences Choose one or more answers a Maintain a current website b Advertise locally as some customers may not use the computer c Rely on your stellar reputation d Utilize a form of social media 5 How many priorities have we discussed in this tutorial? a 1 b 2 c 3 d 4 6 What are the popular social media platforms Choose one or more answers a Facebook b Instagram c Twitter d JunkIt 7 Choose the TWO main reasons you should use social media Choose one or more answers a Connectedness b Guarantee sales c Replace marketing and PR d Volume
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