Assessment 4Online version Checking for understanding on navigating through orders that have already been created and providing accurate information to customers about those order. by Monique Barr 1 If a Customer is unable to provide her order number which tile would you use to locate the order number? Choose one or more answers a ORD b ITM c RET d Search Orders 2 If a customer requests to cancel an order what should you check to see if it's possible? Choose one or more answers a Order status b Date of order c Order total d Who placed the order 3 If an order is placed in a store, you are allowed to make changes to the order? Choose one or more answers a True b False 4 What does Allocation failed mean? Choose one or more answers a The order is yet to be processed. b The order is canceled. c Inventory not found in warehouse. d Item has been found. 5 What does the order status Created mean? Choose one or more answers a Item has been found. b Inventory not found in stores. c The order is yet to be processed. d At least one order line is successfully released. 6 If customer places a store order when will she see her Reward points from the purchase? check all that apply Choose one or more answers a Immediately after b 24 days after c 24-48hrs after d 30 days after 7 You will be able to modify or cancel an order if allowed in which system? Choose one or more answers a Service Cloud b Five9 c Verint d OMS 8 The only changes you are allowed to make to a store order is to cancel the order upon the store request. Choose one or more answers a False b True 9 Customer would like to add an item to her order which tile would you use to assist her? Choose one or more answers a Search Orders b ITM c ORD d RET 10 Customer would like to cancel her order. Which tile would you use to assist her? Choose one or more answers a Search Orders b RET c ITM d ORD 11 Are Agents allowed to remove holds on orders? Choose one or more answers a Yes b No c Maybe So
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