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Alphabet
Alphabet

How many words do you know?

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How many words do you know?

Alphabet

Do this activity using the vocabulary of reception

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About Alphabet
recepcionyreservas
 Recommended age: 18 years old
0 times made

Created by

Marta Cañadas
Marta Cañadas
Spain

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How many words do you know?Online version

Do this activity using the vocabulary of reception

by Marta Cañadas
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Y

Starts with A

The average revenue earned for an occupied room on a given night.

Starts with B

Document used to inform to the different hotel departments about the details of an event

Starts with C

Mandatory classification of tourist accommodation inside the group. It can be represented by starts or keys.

Starts with D

The use of a room by a short period of time not involving overnight stay.

Starts with E

A daily list showing the number and names of guests expected to arrive with reservations.

Starts with F

It's the part of the reception department that has contact to the client

Starts with G

Distributor of hotel rooms to corporation such as travel agents tha buy rooms in large volume

Starts with H

It's the departament in charge of cleaning the accommodation establishment (2 words)

Contains I

Sub-deparment in charge of settling accounts receivable from customers

Starts with J

Contains K

Guest registration process in the hotel

Contains L

It includes accommodation and two meals which can be: breakfast and dinner or breakfast and lunch (according to guests’ preferences)

Starts with M

Deparment in charge of attending to plumbing, heating or air-conditioning problems

Starts with N

Guest with confirmed or guaranteed reservation who do not show up

Starts with O

Accepting reservations for more rooms than are available

Starts with P

Starts with Q

Type of bed that we can find in a hotel

Starts with R

Period of time that the travel agency is allowed to make use of a previously established allotment

Contains S

Hotel guests who decide to leave before their predicted date of departure

Starts with T

Indicator (KPI) allows assessing the total amount of income generated by a property, per room, regardless of whether rooms are sold. (Acronym)

Starts with U

To encourage customers to consider buying a highe-priced product or service than originally reserved

Starts with V

Supporting document delivered to the guest for the services booked and prepaid at a travel agency

Starts with W

Service provided by lodging establishments allowing guests to request a telephone call at a pre-specified time

Starts with Y

The pricing strategy managed by a hotel's reservations department