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Problem-Solving Quiz

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Problem-Solving Quiz

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For LBN CSR training

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About Quiz
Recommended age: 21 years old
4 times made

Created by

Barbara Maroney
Barbara Maroney
United States

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Problem-Solving QuizOnline version

For LBN CSR training

by Barbara Maroney
1

What is your first step when you get a "I want a Supervisor call"?

2

What can you quote that makes a customer unhappy?

3

What will help your customer most?

4

How do you help identify the customers concerns?

5

How many times does a customer ask for a Supervisor before you automatically send them?

6

What skill do you bring to the CSR role?

 
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