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JUNIO Atencion Usuari o

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JUNIO Atencion Usuari o

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About this activity

Con esta actividad queremos reconocer el grado de conocimiento adquirido en el estudio de la unidad 5 Atencion al Usuario del programa de Certificacion Digital.

Created by

Jairo Atis
Jairo Atis
Colombia

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JUNIO Atencion Usuari o
 

JUNIO Atencion Usuari oOnline version

Con esta actividad queremos reconocer el grado de conocimiento adquirido en el estudio de la unidad 5 Atencion al Usuario del programa de Certificacion Digital.

by Jairo Atis
1

El líder requiere estar atento a que los clientes deben tener la posibilidad de contactar fácilmente con la empresa o institución.

2

Dar un servicio eficiente sin tiempos muertos ni esperas injustificadas.

3

La Cortesia se refiere:

4

La Credibilidad se refiere a:

5

El líder debe tener la capacidad de ejecutar el servicio que prometen sin errores.

6

El líder requiere estar atento a brindar los conocimientos y la capacidad de gestión para generar confianza y confidencia.

7

La Profesionalidad se refiere a:

8

La Empatía se refiere a:

 
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