PRO - B1M3- Emma's tipsOnline version Watch the video above and listen to Emma give a few tips on how to have a succesfull phone conversation. Then, test yourself with this little quizz. by Excelangues Formation 1 Which sentence is it better to use to avoid being too direct? a I want to speak to Mr Hawking b I would like to speak to Mr Hawking 2 Who can you practise with? a A friend b By yourself, in front of the mirror. c In your car d All of the above. Any kind of practice is good to take 3 Why is spelling your name important? (2 answers) Choose one or more answers a To avoid any mistakes in your name. b Because some sounds are very similar. c Because everybody loves the alphabet. 4 Which sentence is more formal? a Hello, how are you? b Hey, how is it going? c Yo! What's up man?