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Test de Atención Telefónica

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Test de Atención Telefónica

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About this activity

Demuestra tus conocimientos sobre atención telefónica en la empresa respondiendo las preguntas.

Created by

Juan de la Nuez
Juan de la Nuez
Spain

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Test de Atención Telefónica
 

Test de Atención TelefónicaOnline version

Demuestra tus conocimientos sobre atención telefónica en la empresa respondiendo las preguntas.

by Juan de la Nuez
1

¿Cuál es una característica importante en la atención telefónica?

2

¿Qué se debe hacer al contestar una llamada telefónica en la empresa?

3

¿Por qué es importante mantener un tono de voz adecuado en la atención telefónica?

4

¿Qué se debe hacer al transferir una llamada telefónica?

5

¿Qué es importante al finalizar una llamada telefónica?

6

¿Qué se debe evitar durante una llamada telefónica?

7

¿Qué información es importante solicitar al cliente al inicio de la llamada?

8

¿Por qué es relevante mantener la calma durante una llamada telefónica?

9

¿Qué se debe hacer si no se conoce la respuesta a una pregunta del cliente?

10

¿Cuál es una forma de mostrar empatía durante una llamada telefónica?