Team Managers Challenge - DecemberOnline version Test your knowledge about call centers with these fun quiz questions! by Fer Cabrera 1 What is the primary function of a call center? a To conduct market research. b To handle customer inquiries and support. c To sell products only. d To manage social media. 2 Which technology is commonly used in call centers? a Virtual Reality (VR). b 3D Printing. c Automatic Call Distributor (ACD). d Blockchain. 3 What is a common metric for measuring call center performance? a Employee Turnover Rate. b Average Handle Time (AHT). c Customer Satisfaction Score (CSAT). d Net Promoter Score (NPS). 4 What type of call center handles inbound calls? a Outbound call center. b Virtual call center. c Inbound call center. d Automated call center. 5 What does IVR stand for in call centers? a Instant Voice Relay. b Intelligent Voice Response. c Interactive Voice Response. d Integrated Voice Recognition. 6 What is the purpose of call center scripts? a To track sales. b To manage inventory. c To entertain customers. d To guide agents during calls. 7 Which of the following is a challenge for call centers? a Low call volume. b High employee turnover. c Excessive customer loyalty. d Stable staffing. 8 What is a common training method for call center agents? a Role-playing scenarios. b Physical fitness training. c Online gaming. d Cooking classes. 9 What is the largest ocean in the world? a Atlantic b Indian c Pacific d Arctic 10 Which planet is known as the "Red Planet"? Escoge una o varias respuestas a Mars b Venus c Jupiter d Saturn 11 Which country has the largest population in the world? a India b China c United States d Russia 12 What is the chemical formula for water? a CO₂ b H₂O c O₂ d NH₃ 13 In which continent is Egypt located? a Asia b Africa c Europe d Oceania 14 How many sides does a hexagon have? a Five b Six c Seven d Eight 15 What is the smallest country in the world by land area? a Monaco b San Marino c Liechtenstein d Vatican City 16 What is the capital of Australia? a Sydney b Melbourne c Brisbane d Canberra 17 Which element has the chemical symbol 'Au'? a Silver b Gold c Iron d Copper 18 What is the name of the longest river in Africa? a Amazon b Nile c Congo d Zambezi 19 In Greek mythology, who is the god of the underworld? a Zeus b Poseidon c Apollo d Hades 20 What is the only metal that is liquid at room temperature? a Mercury b Gallium c Bromine
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