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Gestión de Servicios-Levinton

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Gestión de Servicios-Levinton

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La presente actividad es con el propósito de que los estudiantes puedan verificar los conceptos y conocimientos adquiridos en la unidad 1.

Created by

LEVINTON JOSE LICONA SUAREZ
LEVINTON JOSE LICONA SUAREZ
Spain

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Gestión de Servicios-Levinton
 

Gestión de Servicios-LevintonOnline version

La presente actividad es con el propósito de que los estudiantes puedan verificar los conceptos y conocimientos adquiridos en la unidad 1.

by LEVINTON JOSE LICONA SUAREZ
1

La Sigla ITIL significan:

2

¿En cual decada la Agencia Central de Telecomunicaciones y Computación del Gobierno Británico (Central Computer and Telecomunications Agency - CCTA). Creó ITIL?

3

Para la gestión de TI , utilizando ITIL como herramienta , se facilita de forma ordenada la:

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4

La Gestión del Servicio hace referencia a:

5

La planificación estratégica es:

6

Las etapas para realizar mejora continua en los procesos en una organización Son:

Escoge una o varias respuestas

7

El término Eficacia hace referencia a:

8

Eficiencia hace referencia a:

9

El Costo total de propiedad (Total Cost of Ownership, TCO) es el costo total de un producto (por ejemplo, un sistema de información) a lo largo de su ciclo de vida completo. El TCO tiene en cuenta los:

Escoge una o varias respuestas

10

El activo más importante en una organización.

 
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