New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Alphabet
Alphabet

Optimal Agent

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Optimal Agent

Alphabet

Played 2
Create copy

About this activity

Probaremos y reforzaremos tus conocimientos en tmo

Created by

Sharon Danie Serna
Sharon Danie Serna
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Optimal Agent
 

Optimal AgentOnline version

Probaremos y reforzaremos tus conocimientos en tmo

by Sharon Danie Serna
A
C
D
E
F
H
R
T

Empieza por A

Es el total del tiempo que duran los ejecutivos conversando con los clientes sin contar el Hold.

Contiene la C

Es el total del tiempo empleado por los ejecutivos posteriores al chat (registro andes, derivacion toa, comentario blip)

Empieza por D

Tener un TMO fuera de las metas significa

Contiene la E

los clientes consideran que entre 1 y 3 min es prudente para Tie...

Empieza por F

= (tiempo total de conversación + tiempo de espera + tiempo de trabajo después de la llamada) / no. de llamadas

Empieza por H

Es el total del tiempo que los ejecutivos colocaron al cliente en espera

Contiene la R

recomienda que el TMO medio (independientemente del sector) debería ser de unos 6 minutos.

Empieza por T

Tiempo Medio Operativo

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.