New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Human Call Etiquettes

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Human Call Etiquettes

Quiz

Played 0
Create copy

About this activity

Best things to follow while taking call as Human

Created by

V Ragavan
V Ragavan
India

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Human Call Etiquettes
 

Human Call EtiquettesOnline version

Best things to follow while taking call as Human

by V Ragavan
1

Why are human calls important?

Written answer

2

What should you do when you receive a human call?

Written answer

3

What does "reading verbatim" mean in this context?

Written answer

4

What should you do if you forget to click a prompt during the call?

Written answer

5

How should you drive the IVR manually when necessary and why this mode is effective?

Written answer

6

What should you do when an agent comes on the line?

Written answer

7

When should the opening prompt be given?

Written answer

8

Can you change the mode of the call at any time?

Written answer

9

What is the importance of clicking prompts during the call?

Written answer

10

What happens if you do not follow the script for the opening prompt?

Written answer

11

Should personal interpretations of prompts be used during the call?

Written answer

12

Is it acceptable to paraphrase the opening prompt?

Written answer

13

Why is timestamping important when prompts are missed?

Written answer

14

What is the protocol for interacting with new agents?

Written answer

15

How does following these guidelines impact the call quality?

Written answer
 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.