LC OQ&U QuizOnline version LC OQ&U Quiz. by Malek Ben Lazrek 1 When should we ask if the member still need any help a Once their issue is fully resolved, and we are about to solve the ticket. b Their issue is partially resolved in live chat and the ticket will be changed offline and pended afterward. c GDPR related inquiry d If the member doesn’t reply within 2 mins. 2 The NTA guidlines a Send the NTA template, solve the ticket and leave it in the live chat queue b Send the NTA template, solve the ticket and change its queue to the HV&V one c There's no specific guidlines d Directly solve the ticket without sending a reply and change its queue offline 3 If the member’s issue if fully resolved, and they don’t need any further help a We pend the ticket and change the queue b We inform the member that we are moving the conversation offline and change the queue c We simply solve the ticket without changing the queue d We send an outro, solve the ticket, and it remains in live chat queue 4 In the intro should the member be addressed by their a Name b Username c Both works d Neither 5 The member open 2 different tickets about the same tx and same issue a We treat each ticket separately b We merge the new ticket into the old ticket c We merge the old ticket in the new ticket d We solve one of the tickets and address the member’s issue only in one ticket 6 The NTA templates a Should be selected from ticketron templates and the ticket should be solved immediately afterwards. b Should be selected from ticketron templates, the problem level should be changed back accordingly and then we solve the ticket. c Simply use our personalized template as a nothing to add reply and solve the ticket. d Simply use our personalized template as a nothing to add reply, add NTA tag and solve the ticket
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