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Gestión de Problemas

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Gestión de Problemas

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About this activity

En esta actividad el estudiante puede verificar los conocimientos adquiridos durante el desarrollo de la temática Gestión de problemas.

Created by

LEVINTON JOSE LICONA SUAREZ
LEVINTON JOSE LICONA SUAREZ
Spain

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Gestión de Problemas
 

Gestión de ProblemasOnline version

En esta actividad el estudiante puede verificar los conocimientos adquiridos durante el desarrollo de la temática Gestión de problemas.

by LEVINTON JOSE LICONA SUAREZ
1

La gestión de problemas en TI se encarga de :

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2

Son tipos de Gestión de problemas

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3

Son etapas del Control de problemas

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4

Las principales fuentes de información para la gestión de problemas son:

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5

La Base de datos de Incidentes hace referencia a: 

6

El Análisis de la infraestructura TI Hace referencia a:

7

El Deterioro de los Niveles de Servicio hace referencia a: 

8

El registro debe contener información sobre:

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9

El registro debe contener información sobre:

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10

Durante el proceso de análisis se deben realizar las siguientes funciones:

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11

Se recomienda investigar varias soluciones para el error con el propósito de :

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12

Revisión Post Implementación y Cierre

 
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