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Quiz sobre Atención al Cliente

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Quiz sobre Atención al Cliente

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About this activity

Pon a prueba tus conocimientos sobre el procedimiento de atención al cliente.

Created by

Jeimmy Vanesa Rubiano Romero
Jeimmy Vanesa Rubiano Romero
Colombia

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Quiz sobre Atención al Cliente
 

Quiz sobre Atención al ClienteOnline version

Pon a prueba tus conocimientos sobre el procedimiento de atención al cliente.

by Jeimmy Vanesa Rubiano Romero
1

¿Cuál es el primer paso en el procedimiento de atención al cliente?

2

¿Qué se debe hacer si no se puede resolver el problema del cliente inmediatamente?

3

¿Por qué es importante seguir los procedimientos establecidos?

4

¿Qué actitud se debe tener al atender a un cliente?

5

¿Qué documento puede ayudar a los empleados en la atención al cliente?

6

¿Qué se debe hacer al finalizar una atención al cliente?

7

¿Cómo se debe manejar una queja de un cliente?

8

¿Qué es fundamental para una buena atención al cliente?

9

¿Qué se debe hacer si un cliente está insatisfecho?

10

¿Qué se busca lograr al atender a un cliente?

 
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