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Cuestionario comunicación, servicio al cliente y protocolo de servicio

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Cuestionario comunicación, servicio al cliente y protocolo de servicio

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Cuestionario comunicación, servicio al cliente y protocolo de servicio.

Created by

Niryi Pedraza
Niryi Pedraza
Colombia

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Cuestionario comunicación, servicio al cliente y protocolo de servicio
 

Cuestionario comunicación, servicio al cliente y protocolo de servicioOnline version

Cuestionario comunicación, servicio al cliente y protocolo de servicio.

by Niryi Pedraza
1

¿Cuál es el objetivo principal de la comunicación asertiva en una empresa?

2

¿Qué es comunicación interna en una empresa?

Escoge una o varias respuestas

3

¿Cuál es el beneficio de tener un plan de comunicación corporativa efectiva?

4

¿Cuál es el beneficio de tener un sistema de seguimiento de quejas y sugerencias de los clientes?

5

¿Qué es la empatia en el servicio al cliente?

6

¿Cuál es el objetivo principal del servicio al cliente?

7

¿Qué es servicio al cliente?

8

¿Qué es el protocolo de servicio?

9

¿Cuál es el objetivo del protocolo de servicio?

10

¿Qué es la atención personalizada en el protocolo de servicio al cliente?

 
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