New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Customer Wants, Needs, Expectations Knowledge check

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Customer Wants, Needs, Expectations Knowledge check

Quiz

Played 4
Create copy

About this activity

Test your knowledge on customer wants, needs, and expectations!

Created by

Learning Coach Whitbread
Learning Coach Whitbread
United Kingdom

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Customer Wants, Needs, Expectations Knowledge check
 

Customer Wants, Needs, Expectations Knowledge checkOnline version

Test your knowledge on customer wants, needs, and expectations!

by Learning Coach Whitbread
1

Which of the following best describes a customer "want"?

2

Which of the following would be considered a customer "need"?

3

What is a customer's "expectation" when they visit JD Wetherspoon?

4

Which British value best supports a customer’s right to request specific seating arrangements?

5

Which British value is demonstrated when you offer the same quality of service to every customer, regardless of their background?

6

A customer with a disability requires assistance to access a table. Which British value is being upheld by providing this support?

7

A customer orders a vegetarian meal due to dietary restrictions. What category does this fall under?

8

A customer asks for a specific brand of beer that they enjoy. What category does this fall under?

9

If a customer asks for a gluten-free dessert, which action should you take to best respond to their need?

10

How would you handle a customer who requests to sit by the window for a better view?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.