Customer Profiles, Internal customers, Effective CommunicationOnline version
Test your knowledge on customer profiles and communication skills!
1
What is a key factor in categorising customer profiles?
2
Which of the following best describes a ‘business customer’?
3
Which of the following is an example of an internal customer?
4
Which of the following is NOT an effective way to build rapport with customers?
5
Which British value is demonstrated when listening to a customer’s complaint and finding a fair resolution?
6
It is mid-morning during the week, a perfect time for a high street-based cafe to attract business customers. The Food and Beverage Team Member needs to be mindful of different customer’s needs.
Which three needs are most likely to be suited to the business customer?
7
It is late afternoon during the week in this suburban business, a perfect time to attract families after the school run, it is good practice for the food and beverage team member to be mindful of potential needs for each customer profile. Which three potential needs are most likely to be suited to families?
8
It is early afternoon, and a family is visiting a popular restaurant. The Food and Beverage Team Member needs to consider the needs of family customers. Which three needs are most likely to be suited to the family customer?
9
A group of business professionals is having a lunch meeting at a café during lunchtime. The Food and Beverage Team Member must cater to their needs. Which three needs are most likely to be suited to the business professionals?
10
'The Front Desk team is preparing for a large conference at the hotel. They need to coordinate with several departments such as housekeeping, to ensure everything is in place.'
Which three are the internal customers in this scenario?
Choose one or more answers
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