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Certificación de servicios 4

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Certificación de servicios 4

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Certificación de servicios 4

Created by

Gabriela Pazmiño
Gabriela Pazmiño
Ecuador

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Certificación de servicios 4
 

Certificación de servicios 4Online version

Certificación de servicios 4

by Gabriela Pazmiño
1

En la visita del cliente fantasma (La resolución de casos de servicio ) tiene un peso de:

2

Conteste verdadero o Falso Los diferidos de consumos de tarjetas de Crédito lo hacemos en WhatsApp y desde 50 dólares?

3

Complete: Todo cliente debe ser atendido en…

4

En la certificación dentro de los indicadores de servicio el INS ( Indice de satisfacción) tiene un peso de:

5

Los requerimientos por errores de digitación se deben realizar en WhatsApp y como alternativa para una próxima ocasión por agencia.

6

Desde qué monto y hasta que monto se puede retirar en Mi Vecino?

7

Los canales para diferir consumos de tarjetas de crédito son:

8

Cuál es el monto máximo de depósito de efectivo en cajeros?

9

Cómo consultar los CNB’s desde la banca móvil?

Escoge una o varias respuestas

10

Los factores de éxito del mes de marzo son:

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