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Commerce Process Quiz

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Commerce Process Quiz

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About this activity

Process, queues and channels

Created by

Ronisha Yinab
Ronisha Yinab
Malaysia

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Commerce Process Quiz
 

Commerce Process QuizOnline version

Process, queues and channels

by Ronisha Yinab
1

After identifying the client's issue and identifying for duplicate cases we should next?

2

What tool do we use to identify Duplicate Case?

3

What is the tool we use to identify the problem, investigate and implement solution for client's issue?

4

What is the tool we can use to identify if Client has the signal "Fails risk review"?

5

What is the correct branded closing/opening?

6

What is the difference between C2C and B2C clients?

7

If client's request was rejected due to Meta Policy, what is the correct Case Status we should use when closing the case?

8

What is the correct case status if the issue reported by the user is no longer occurring.

9

We will transfer cases to Tier 1 Ads if?

10

Which languages are supported for Chat to Chat Transfer To Ads?

 
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