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KPI Quiz Challenge

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If you wish, you can download a demo game here and test its integration:

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KPI Quiz Challenge

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About this activity

Test your knowledge on Key Performance Indicators with this fun quiz!

Created by

Mapu Sosa
Mapu Sosa
Colombia

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KPI Quiz Challenge
 

KPI Quiz ChallengeOnline version

Test your knowledge on Key Performance Indicators with this fun quiz!

by Mapu Sosa
1

First call resolution is

2

AHT is

3

Refer to the quality of customer service, the availability of a service, or the percentage of demand that is met. 

4

When a customer answers a call and hangs up upon hearing it's from a company like Claro, this is referred to as:

5

What term best describes any information a customer provides to a BPO company regarding their experience?

6

The duration of a call can indicate:

7

Customer satisfaction is paramount

8

Employers always have the answer

 
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