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Manejo de PQRS

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Manejo de PQRS

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About this activity

Pon a prueba tus conocimientos sobre el manejo de peticiones, quejas, reclamos y sugerencias.

Created by

Karolay Miranda
Karolay Miranda
Colombia

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Manejo de PQRS
 

Manejo de PQRSOnline version

Pon a prueba tus conocimientos sobre el manejo de peticiones, quejas, reclamos y sugerencias.

by Karolay Miranda
1

¿Cuál es el objetivo principal del manejo de quejas?

2

¿Qué se debe hacer primero al recibir una queja?

3

¿Qué es un reclamo?

4

¿Cuál es una buena práctica al manejar sugerencias?

5

¿Qué documento se utiliza para registrar quejas?

6

¿Qué se debe evitar al responder a una queja?

7

¿Cuál es un beneficio de manejar bien las quejas?

8

¿Qué tipo de información se debe recopilar en un reclamo?

9

¿Cómo se debe comunicar una solución a un cliente?

10

¿Qué papel juegan las sugerencias en la mejora continua?

 
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