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第二單元測驗挑戰

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第二單元測驗挑戰

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測試你對第二單元的了解，看看你能答對幾題！

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fu yuan
fu yuan
Taiwan

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第二單元測驗挑戰
 

第二單元測驗挑戰Online version

測試你對第二單元的了解，看看你能答對幾題！

by fu yuan
1

關於公司服裝儀容之規定，下列選項何者正確？

2

關於公司接待人員整體儀態之規定，下列選項何者錯誤？（多選）

选择一个或多个答案

3

請問下列何者為每日上班流程之內容？

4

關於園區發生停電或是火災時的正確措施，下列選項何者錯誤？

5

請問在處理客訴時，應保持什麼樣的態度？

6

請問以下哪個選項不屬於處理客訴時所需的方式？

7

關於服務態度的展現，下列選項何者正確？

8

關於處理緊急狀況的重要原則，下列選項何者錯誤？

9

關於客戶或同事發生突發健康問題時，第一步驟的處理方式為何？

10

下列何者並非公司接待人員須有的服務態度？

 
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