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RESOLUCION DE CONFLICTO EN UN DEPARTAMENTO

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RESOLUCION DE CONFLICTO EN UN DEPARTAMENTO

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About this activity

Una secretaria de un departamento universitario muestra comportamientos que generan incomodidad entre sus compañeros y otras personas con las que interactúa. Es parcial en su trato, lo que causa malestar entre extraños y conocidos. Es brusca en el trato y no colabora con sus compañeros en tareas administrativas como el envío o impresión de documentos, alegando que no es su responsabilidad, excepto cuando se lo solicitan explícitamente.
Situación
Te han solicitado intervenir debido a que varios compañeros han expresado su malestar por el comportamiento de la secretaria. La situación está afectando la moral del equipo y la eficiencia en el departamento. Se espera que propongas una estrategia para mejorar la situación, aplicando técnicas de manejo de personas difíciles y resolución de conflictos interpersonales.

Created by

lizette acosta
Colombia

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