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Desafío de Soporte Técnico

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Desafío de Soporte Técnico

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About this activity

Pon a prueba tus conocimientos sobre buenas prácticas y normativas en soporte técnico.

Created by

eldy vasquez valles
eldy vasquez valles
Peru

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Desafío de Soporte Técnico
 

Desafío de Soporte TécnicoOnline version

Pon a prueba tus conocimientos sobre buenas prácticas y normativas en soporte técnico.

by eldy vasquez valles
1

¿Cuál es una buena práctica en soporte técnico?

2

¿Qué norma se debe seguir al documentar un incidente?

3

¿Qué se debe hacer al finalizar una llamada de soporte?

4

¿Cuál es un error común en soporte técnico?

5

¿Qué herramienta es esencial en soporte técnico?

6

¿Qué se debe evitar en la comunicación con el usuario?

7

¿Cuál es el objetivo principal del soporte técnico?

8

¿Qué se debe hacer ante un problema recurrente?

9

¿Qué aspecto es clave en la atención al cliente?

10

¿Cómo se debe manejar la información confidencial?

 
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