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Responder Falso o Verdadero a cada una de las preguntas

Created by

Stella Castillo
Stella Castillo
United States

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Responder Falso o Verdadero a cada una de las preguntas

by Stella Castillo
1

La ley de protección de datos en Colombia es la Ley 1681 de 2012

2

La fidelización del cliente para una empresa es la consecuencia de haber recibido excelente atención y servicio.

3

El CRM significa el Conjunto de Relaciones Mensuales con el cliente.

4

El protocolo correcto en la atención telefónica es: nombre de la empresa, saludo, nombre de la persona.

5

Las normas de cortesía nos ayudan a tener un mejor comportamiento y facilitar las relaciones con las demás personas.

6

En la comunicación con el cliente solamente tenemos dos canales: el presencial y el virtual.

7

En la comunicación con otras personas, utilizamos el lenguaje proxémico, que se refiere a los gestos o movimientos corporales que hacemos cuando estamos cerca de una persona.

8

La Servucción consiste en la sumatoria de un Servicio de Calidad excelente y la Satisfacción del Cliente.

9

El Momento de Verdad es el preciso instante en el que un cliente tiene contacto con algún aspecto de la empresa

10

El Recurso Humano de una empresa, forma parte del Triángulo del Servicio

 
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