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Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

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About this activity

Pon a prueba tus conocimientos sobre el servicio al cliente con estas preguntas desafiantes.

Created by

Luis Fernando Mellao Cogollo
Luis Fernando Mellao Cogollo
Colombia

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Desafío de Servicio al Cliente
 

Desafío de Servicio al ClienteOnline version

Pon a prueba tus conocimientos sobre el servicio al cliente con estas preguntas desafiantes.

by Luis Fernando Mellao Cogollo
1

¿Cuál es el objetivo principal del servicio al cliente?

2

¿Qué es una queja en el servicio al cliente?

3

¿Cuál es una buena práctica al manejar quejas?

4

¿Qué significa 'seguimiento' en el servicio al cliente?

5

¿Qué es un 'script' en atención al cliente?

6

¿Cuál es un indicador de un buen servicio al cliente?

7

¿Qué se debe evitar al tratar con un cliente enojado?

8

¿Qué es la 'empatía' en el servicio al cliente?

9

¿Qué herramienta se usa comúnmente para medir la satisfacción del cliente?

10

¿Cuál es un beneficio de un buen servicio al cliente?

 
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