Quiz: Objections and CS


Objections and CSOnline version let have fun by Alyssa Winterberg 1 What are the steps after signing a client up for a membership? a Give them a free gift, and have them sign member docs b Give them a free gift, have them sign the member docs & thank them for joining c Give them a free gift, rebook, & sign the member docs 2 How would you over come this objection, "I just can't do it right now" Choose one or more answers a Let them know about the savings b Explain to them they can cancel at any time & self care is important c set up a follow up call d 3 A client is upset on the phone over not being able to book an appointment because we are booked up, what would you do? Choose one or more answers a Put them on hold & ask a manager b Tell the client about our pending list c Ask the client if any other day works for them, while offering the pending list d 4 How would you over come this objection, "I have to talk to my partner" Choose one or more answers a 3 service transfers & bring them in on guest b Tell them they can cancel at anytime if needed c Gift cards at member rate - All the above d 5 What are 3 words we should stay away from? Choose one or more answers a unfortunately b Can I c No d 6 How would you over come this objection, "I have more gift cards at home" Choose one or more answers a They could come in for more then one service a month b Depending on the value of the gift card, they could get more ( non mem rate vs. mem rate ) c You would earn points as a member d 7 How should you greet a client coming into spa? Choose one or more answers a Hi, welcome in, How can I help you? I'm Alyssa! b Get them checked in confirming the therapist and service, ask if they need the restroom c offer a neck wrap, water, connecting with the client, adding in the clothing description note d 8 how would you over come this objection, "I don't live around here/I'm always traveling " Choose one or more answers a There's 550+ locations in the US, your a member at any location, offer to look it up b You can save your service for when your back around for a spa day c Bring in a guest d 9 True or false - We should ask why they wanna cancel and tell them about their other options before speaking with Member relations a True b False c d 10 How can we connect with our clients? a Introduce yourself and their therapist to the client b Ask them if they have about questions before their service, and make recommendations based on them c Compliment them on something if want / ask about their plans after / talk about the weather d

1

What are the steps after signing a client up for a membership?

a

Give them a free gift, and have them sign member docs

b

Give them a free gift, have them sign the member docs & thank them for joining

c

Give them a free gift, rebook, & sign the member docs

2

How would you over come this objection, "I just can't do it right now"

Choose one or more answers

a

Let them know about the savings

b

Explain to them they can cancel at any time & self care is important

c

set up a follow up call

d

3

A client is upset on the phone over not being able to book an appointment because we are booked up, what would you do?

Choose one or more answers

a

Put them on hold & ask a manager

b

Tell the client about our pending list

c

Ask the client if any other day works for them, while offering the pending list

d

4

How would you over come this objection, "I have to talk to my partner"

Choose one or more answers

a

3 service transfers & bring them in on guest

b

Tell them they can cancel at anytime if needed

c

Gift cards at member rate - All the above

d

5

What are 3 words we should stay away from?

Choose one or more answers

a

unfortunately

b

Can I

c

No

d

6

How would you over come this objection, "I have more gift cards at home"

Choose one or more answers

a

They could come in for more then one service a month

b

Depending on the value of the gift card, they could get more ( non mem rate vs. mem rate )

c

You would earn points as a member

d

7

How should you greet a client coming into spa?

Choose one or more answers

a

Hi, welcome in, How can I help you? I'm Alyssa!

b

Get them checked in confirming the therapist and service, ask if they need the restroom

c

offer a neck wrap, water, connecting with the client, adding in the clothing description note

d

8

how would you over come this objection, "I don't live around here/I'm always traveling "

Choose one or more answers

a

There's 550+ locations in the US, your a member at any location, offer to look it up

b

You can save your service for when your back around for a spa day

c

Bring in a guest

d

9

True or false - We should ask why they wanna cancel and tell them about their other options before speaking with Member relations

a

True

b

False

c

d

10

How can we connect with our clients?

a

Introduce yourself and their therapist to the client

b

Ask them if they have about questions before their service, and make recommendations based on them

c

Compliment them on something if want / ask about their plans after / talk about the weather

d

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Objections and CS

Quiz

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Objections and CSOnline version

by Alyssa Winterberg

What are the steps after signing a client up for a membership?

How would you over come this objection, "I just can't do it right now"

Choose one or more answers

A client is upset on the phone over not being able to book an appointment because we are booked up, what would you do?

Choose one or more answers

How would you over come this objection, "I have to talk to my partner"

Choose one or more answers

What are 3 words we should stay away from?

Choose one or more answers

How would you over come this objection, "I have more gift cards at home"

Choose one or more answers

How should you greet a client coming into spa?

Choose one or more answers

how would you over come this objection, "I don't live around here/I'm always traveling "

Choose one or more answers

True or false - We should ask why they wanna cancel and tell them about their other options before speaking with Member relations

How can we connect with our clients?

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