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Actitud proactiva frente al cliente y gestión de errores

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Actitud proactiva frente al cliente y gestión de errores

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¿Sabes cómo reaccionar ante un error con un cliente? ¿Y cómo anticiparte a los problemas?
En esta actividad practicarás cómo aplicar una actitud proactiva y profesional en la atención al cliente.

Created by

yaiza de vega sánchez
yaiza de vega sánchez
Spain

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Actitud proactiva frente al cliente y gestión de errores
 

Actitud proactiva frente al cliente y gestión de erroresOnline version

¿Sabes cómo reaccionar ante un error con un cliente? ¿Y cómo anticiparte a los problemas? En esta actividad practicarás cómo aplicar una actitud proactiva y profesional en la atención al cliente.

by yaiza de vega sánchez
1

¿Qué es ser proactivo en atención al cliente?

2

¿Cuál es una buena forma de actuar ante un error con un cliente?

3

Ser proactivo significa actuar antes de que aparezca el problema.

4

¿Qué actitud demuestra profesionalidad ante una queja del cliente?

5

Si el error no fue culpa tuya, no tienes que hacer nada por el cliente.

6

La actitud proactiva mejora la imagen de la empresa.

7

Es mejor prevenir un conflicto que solucionarlo después.

8

¿Qué actitud NO es proactiva?

9

¿Cuál es la primera reacción profesional ante un error detectado?

10

¿Qué debemos hacer si descubrimos un fallo en un pedido antes de que el cliente lo note?

 
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