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Pragmatics In Cust Service

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Pragmatics In Cust Service

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KBC2 PRAGMATICS PRESENTATION EXCERCISE

Created by

Nur Aaliyah
Nur Aaliyah
Malaysia

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Pragmatics In Cust Service
 

Pragmatics In Cust ServiceOnline version

KBC2 PRAGMATICS PRESENTATION EXCERCISE

by Nur Aaliyah
1

According to Brown & Levinson's Politeness Theory, which of the following is an example of a positive face strategy in customer service?

2

Which of the following is NOT a negative face strategy mentioned in the slides?

3

In conversational management, what is the term for knowing when to speak and when to listen?

4

Which of Grice's Cooperative Principle maxims refers to being clear and easy to understand?

5

When handling complaints in customer service, what is the recommended sequence of actions?

6

Which of the following is an example of "hedging" in customer service speech?

7

What factors influence the level of formality in customer service communication?

 
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