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Cuestionario de conocimientos de ITIL

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Cuestionario de conocimientos de ITIL

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Pon a prueba tus conocimientos sobre los conceptos y prácticas de ITIL con este divertido juego de preguntas

Created by

Cirilo Ramos
Cirilo Ramos
Mexico

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Cuestionario de conocimientos de ITIL
 

Cuestionario de conocimientos de ITILOnline version

Pon a prueba tus conocimientos sobre los conceptos y prácticas de ITIL con este divertido juego de preguntas

by Cirilo Ramos
1

¿Qué significa ITIL?

2

¿Qué versión de ITIL introdujo el Ciclo de Vida del Servicio?

3

¿Cuál es el enfoque principal de ITIL?

4

¿Qué fase de ITIL se centra en el diseño del servicio?

5

¿Cuál es el propósito de la fase de Estrategia del Servicio?

6

¿Qué proceso es parte de la Operación de Servicio?

7

¿Cuál es el objetivo de la Mejora Continua del Servicio?

8

¿Cuál es un componente clave de la Transición de Servicio de ITIL?

9

¿Qué publicación de ITIL proporciona orientación sobre la gestión de servicios?

10

¿Cuál es el propósito de la fase de Operación del Servicio?

 
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