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Module 3 Tools Review (CS)

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Module 3 Tools Review (CS)

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About this activity

See how well you remember the important systems and tools you will use in your role by completing this activity.

Created by

Elizabeth Halter
Elizabeth Halter
United States
This game is a version of
Module 3 Systems and Tools Review

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Module 3 Tools Review (CS)
 

Module 3 Tools Review (CS)Online version

See how well you remember the important systems and tools you will use in your role by completing this activity.

by Elizabeth Halter
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

Starts with A

Use TDS (Transaction Data Store) to perform a real-time _____________ search.

Starts with B

An Open _____ search displays all of the unsettled batches on the merchant account.

Starts with C

___ (use abbreviation) is a tool used to document cases, transfer incidents, and implement the escalation process.

Starts with D

Every call, regardless of if it is misrouted, must ALWAYS be __________ in CSP.

Starts with E

_____ is a way to move money electronically between bank accounts or other financial institutions. (Use abbreviation.)

Starts with F

As customer support representatives, you will mostly use the ____ Inquiry portion of MAS.

Starts with G

____ (use abbreviation) is a web-based application that provides authorization and capture functions. It is used to view transactions and customer data.

Starts with H

This identifier can be found in the Merchant Information section of CSP and may be used to identify the merchant's relationship.

Starts with I

The _________ tab is where you can find Work Orders in AIMS.

Starts with J

What is this?

Starts with K

To navigate MAS, there are shortcuts using the F ____ on your computer keyboard.

Starts with L

A merchant's _____ name is their corporate name. It is usually incorporated with the IRS and other legal records.

Starts with M

___ (use abbreviation) is a central system that houses merchant financial data, demographic information, and operating parameters.

Starts with N

You may need to assist merchants in creating a ___ user in My Account.

Starts with O

____ (use abbreviation) is a tool used to create cases for account maintenance related request for OE / GPI merchants.

Starts with P

Reporting ___ is the enhanced version of My Account that offers more features than the free version.

Starts with Q

The ________ of the item ordered is displayed in the AIMS Work Order window.

Starts with R

Many of the tools we use allow users to generate _______ including GSAP, My Account, and Oracle.

Starts with S

What is the name of the page in MAS that displays supplies that can be ordered for the merchant (use abbreviation)?

Starts with T

The component of GSAP allows the user to look up near-live transaction data for merchants.

Starts with U

When logging in to all of the tools you will need to enter your ________ and password for each.

Starts with V

Most of the tools we use require you to ______ your access via email authentication.

Starts with W

All of the tools we use are ___ - based applications.

Starts with X

What is this?

Starts with Y

In MAS, the Annual Deposit field displays the projected ___ly total dollar volume for the merchant.

Starts with Z

What is this?

 
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