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Comunicación - Test ud. 7

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Comunicación - Test ud. 7

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Tipo test ud. 7

Created by

Anadelia Capellan
Anadelia Capellan
Spain

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Comunicación - Test ud. 7
 

Comunicación - Test ud. 7Online version

Tipo test ud. 7

by Anadelia Capellan
1

En la creación de expectativas que un cliente tiene sobre un producto influye:

2

¿Es obligatorio responder a la hoja de reclamaciones presenada por un cliente y tramitada a través de la Administración de consumo?

3

Cuando decimos que, en un proceso de reclamación, los medios para reclamar deben ser conocidos por los clientes, el personal y cualquier otro interesado, hacemos referencia a:

4

Al tratar documentalmente una reclamación se debe comenzar por:

5

En la gestión interna de reclamaciones:

6

Ante una reclamación presencial lo primero es:

7

Alguien que prioriza los objetivos ajenos a los propios, asumiendo una postura de sacrificio para no dañar la amistad, la confianza o el grado de relación con la otra parte, utiliza un estilo de negociación:

8

Un procedimiento de negociación se compone de:

9

Un buen negociador es:

10

¿Puede un consumidor participar en la elaboración de leyes en materia de consumo?

11

¿Qué instituicón sirve de cauce de colaboración, comunicación e información entre las comunidades autónomas y el Estado en materia de consumo?

12

Una asociación de consumidores y usuarios puede:

 
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