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Comunicación - Test ud. 8

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Comunicación - Test ud. 8

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Test ud. 8

Created by

Fernando González
Fernando González
Spain

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Comunicación - Test ud. 8
 

Comunicación - Test ud. 8Online version

Test ud. 8

by Fernando González
1

Cuantificacón realizada por el cliente acerca de cuánto le aporta adquirir un determinado producto:

2

¿Cuál de los siguientes servicios forma parte de un servicio postventa?

3

Características mínimas que un servicio debe presentar para que pueda ofrecerse al mercado:

4

Conjunto de características que debe tener una actividad para ser considerada de calidad:

5

El índice de calidad del servicio se obtiene analizando los resultados de:

6

Para aumentar el índice de respuesta a los cuestionarios, las empresas suelen...

7

Una empresa preocupada por la calidad del servicio postventa debe...

8

¿Cómo debe actuar inicialmente una empresa cuando detecta lagunas en el servicio ofrecido?

9

El documento en el que se detallan los aspectos relacionados con la prestación de un servicio concreto se denomina...

10

¿Qué módulo suele formar parte de un CRM?

11

Una clientela fiel se construye a partir de...

12

Una cliente fiel...

13

Las técnicas de fidelización sirven para:

 
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