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CAPACITACION SALESFORCE

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CAPACITACION SALESFORCE

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CAPACITACION SALESFORCE

Created by

Carlos Andrés Ospina Ardila
Carlos Andrés Ospina Ardila
Colombia

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CAPACITACION SALESFORCE
 

CAPACITACION SALESFORCEOnline version

CAPACITACION SALESFORCE

by Carlos Andrés Ospina Ardila
1

¿Cuál es el estado de un caso cuando se está gestionando?

2

¿Qué campo debe llenarse obligatoriamente en cuentas empresariales?

3

¿Que es una ODS?

4

No se puede modificar el estado de un caso

5

Cómo se le puede hacer seguimiento a una ODS ?

6

Que es SLA?

7

Si un cliente deja una queja a un asesor de marca ¿como se debe subir a salesforce?

 
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