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Contact Centre Writing Challenge

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Contact Centre Writing Challenge

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About this activity

Test your knowledge on professional writing in contact centres!

Created by

Fatima Hamaroy
Fatima Hamaroy
United Arab Emirates

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Contact Centre Writing Challenge
 

Contact Centre Writing ChallengeOnline version

Test your knowledge on professional writing in contact centres!

by Fatima Hamaroy
1

Write your Name!

Written answer

2

Write your Emplyee ID!

Written answer

3

What is the primary goal of professional writing in a contact centre?

4

Which tone is most appropriate for contact centre communication?

5

What should be avoided in professional writing for contact centres?

6

What is a key element of effective email communication in contact centres?

7

Which one of the following is NOT a good practice for email etiquette

8

What is the importance of proofreading in contact centre writing?

9

What is the purpose of a follow-up email?

10

What should be included in a email response?

11

Why is empathy important in professional writing?

12

What is the purpose of closing an email?

13

What is the recommended font style for emails?

14

What should you do if you receive an angry email?

15

What is the purpose of the signature in an email?

16

What is the first thing you need to include in the subject of an email?

17

When writing an email, it is important to use a proffessional and polite tone, True or False?

 
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