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repaso examen junio recepción y reservas

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repaso examen junio recepción y reservas

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modelo de examen

Created by

Elena Ortiz Peña
Elena Ortiz Peña
Spain

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repaso examen junio recepción y reservas
 

repaso examen junio recepción y reservasOnline version

modelo de examen

by Elena Ortiz Peña
1

¿Cuál es la función principal del departamento de conserjería en un alojamiento turístico?

2

¿Qué principio de la organización de alojamientos hace referencia a que todos los departamentos reman hacia el mismo objetivo?

3

¿Qué impuesto se debe incluir siempre en la factura de los productos o servicios consumidos?

4

¿En qué situación se encuentra una reserva cuando se ha solicitado información pero el cliente no ha confirmado?

5

¿A partir de que edad debe firmarse el parte de viajeros?

6

¿Cómo debemos guardar los objetos pequeños de los clientes?

7

¿Cómo se denominan las acciones que se llevan a cabo para disminuir al máximo la probabilidad de la aparición de un riesgo?

8

¿Qué tipo de programa informático se utiliza en el departamento de recepción para la gestión hotelera?

9

¿Qué es obligatorio en cualquier proceso de check-in?

10

Por lo general, en un alojamiento mediano, ¿qué departamento es absorbido por el departamento de recepción, realizando los propios recepcionistas sus funciones?

 
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