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COMUNICACIÓN - TEST UD. 6

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COMUNICACIÓN - TEST UD. 6

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Test ud. 6

Created by

Fernando González
Fernando González
Spain

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COMUNICACIÓN - TEST UD. 6
 

COMUNICACIÓN - TEST UD. 6Online version

Test ud. 6

by Fernando González
1

Para una empresa que fabrica televisores, el hipermercado donde estos se comercializan será...

2

Cuando un adulto realiza una compra en una juguetería suele actuar como...

3

Cliente que decide rápido y dejándose llevar de la primera impresión y de creencias preconcebidas:

4

Las ideas preconcebidas de un cliente sobre un producto se denominan...

5

Las funciones de un departamento de atención al cliente son...

6

Son factores que condicionas las relaciones entre los distintos departamentos:

7

Los elementos que componen la atención al cliente son los siguientes:

8

Un departamento de atención al cliente es de calidad si...

9

El departamento de atención al cliente suele ser muy importante en...

10

Señala las fases del proceso de atención al cliente debidamente ordenadas:

11

El mejor medio para que un cliente pueda comunicar con el departamento de atención al cliente es...

12

Las ideas preconcebidas y los estereotipos de los interlocutores pueden actuar como...

13

La técnica asertiva que supone reconocer cierta parte de razón en los planteamientos mostrados por el cliente, pero sin ceder en lo más importante del asunto tratado, se denomina:

14

La utilización empresarial de un CRM para la gestión de la información comercial de la clientela permite...

 
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