Retail Readiness Quiz

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Test your knowledge on retail readiness concepts and strategies!

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Isabelle Rose (Izzy) Prosser

United States

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Retail Readiness QuizOnline version Test your knowledge on retail readiness concepts and strategies! by Isabelle Rose (Izzy) Prosser 1 What are the three steps to Elevate? a Learn, Position, Close b Learn, Analyze, Decide c Assess, Negotiate, Close d Plan, Position, Evaluate 2 How does corporate security define the two-person rule? a The Keyholder/ Manager and the observer must both open and enter the store together. b The Keyholder/Manager and the observer must both close and leave the store together. c The observer completes tasks while keyholder/manager watches for suspicious activity in a safe place d The keyholder/manager completes open/close tasks while the observer watches from a safe place. 3 What opportunities can Agent assist help create during the sales process? a Send digital business cards to help gain referrals b Locate equipment stock and pricing c Research promos quickly and compare plans. d All of the Above 4 When a customer doesn't qualify for VHI but is interested, What digital tool can we use to follow up with them? a Digital Business Card b Agent Assist c VzEngage d SmartLink 5 Positioning Set up & Go and Set up Later options can impact your commissions because of which of the following reasons? a All customers have the same set up options. b Satisfied customers are less likely to return a device. c Churn is not affected by set up options. d You forced customers to Smart Set up. 6 What are the actions we take to close the sale? a ask for the sale. b overcome objections. c all of the above. d expand your brand. 7 What are the actions we take to ask for the sale? a All of the Above. b Acknowledge the customer's response. c Review solution to gain buy in. d Use assumptive close question.

Retail Readiness QuizOnline version

Test your knowledge on retail readiness concepts and strategies!

by Isabelle Rose (Izzy) Prosser

What are the three steps to Elevate?

Learn, Position, Close

Learn, Analyze, Decide

Assess, Negotiate, Close

Plan, Position, Evaluate

How does corporate security define the two-person rule?

The Keyholder/ Manager and the observer must both open and enter the store together.

The Keyholder/Manager and the observer must both close and leave the store together.

The observer completes tasks while keyholder/manager watches for suspicious activity in a safe place

The keyholder/manager completes open/close tasks while the observer watches from a safe place.

What opportunities can Agent assist help create during the sales process?

Send digital business cards to help gain referrals

Locate equipment stock and pricing

Research promos quickly and compare plans.

All of the Above

When a customer doesn't qualify for VHI but is interested, What digital tool can we use to follow up with them?

Digital Business Card

Agent Assist

VzEngage

SmartLink

Positioning Set up & Go and Set up Later options can impact your commissions because of which of the following reasons?

All customers have the same set up options.

Satisfied customers are less likely to return a device.

Churn is not affected by set up options.

You forced customers to Smart Set up.

What are the actions we take to close the sale?

ask for the sale.

overcome objections.

all of the above.

expand your brand.

What are the actions we take to ask for the sale?

All of the Above.

Acknowledge the customer's response.

Review solution to gain buy in.

Use assumptive close question.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Retail Readiness Quiz

Quiz

About this activity

Created by

Download the paper version to play

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Retail Readiness QuizOnline version

by Isabelle Rose (Izzy) Prosser

What are the three steps to Elevate?

How does corporate security define the two-person rule?

What opportunities can Agent assist help create during the sales process?

When a customer doesn't qualify for VHI but is interested, What digital tool can we use to follow up with them?

Positioning Set up & Go and Set up Later options can impact your commissions because of which of the following reasons?

What are the actions we take to close the sale?

What are the actions we take to ask for the sale?

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