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Facilitar el servicio a los clientes internos y externos

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Facilitar el servicio a los clientes internos y externos

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Lee atentamente cada una de las preguntas y seleccione la respuesta correcta.
Tenga en cuenta el material de formación-

Éxitos!

Created by

Diana Marcela Tovar Benavides
Diana Marcela Tovar Benavides
Colombia

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Facilitar el servicio a los clientes internos y externos
 

Facilitar el servicio a los clientes internos y externosOnline version

Lee atentamente cada una de las preguntas y seleccione la respuesta correcta. Tenga en cuenta el material de formación- Éxitos!

by Diana Marcela Tovar Benavides
1

Servicio al cliente es:

Escoge una o varias respuestas

2

Los clientes internos son:

3

El objetivo en la atención al cliente es resolver problemas y satisfacer necesidades inmediatas

4

Los momentos de verdad son:

5

Clientes potenciales generan oportunidad de crecimiento para la empresa.

6

Es la acción de influir en los demás, son las actitudes, conductas y habilidades de dirigir, orientar, motivar, vincular, integrar y optimizar el que hacer de las personas y grupos para lograr los objetivos deseados.

7

Esta expresión describe a líderes que dejan trabajar por su  cuenta a sus colaboradores. Puede ser efectivo si los líderes retroalimentan al equipo regularmente. 

8

Como se llama la instructora

9

Cuántos resultados tiene la competencia de Facilitar el servicio a los clientes

10

Zappos es la empresa con mejor servicio al cliente del mundo

11

Zappos la empresa de:

 
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