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Game for BPO employees

Created by

Jazmely Durán
Jazmely Durán
United States

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End Of Section Game #2Online version

Game for BPO employees

by Jazmely Durán
1

True or False: Flex Anywhere customers have the option to turn rent autopay ON/OFF

2

Which customer type is this BP window for? Last day of the prior month through the 5th of the new month

3

What are the 4 main Fullfillment stages for Direct Integration customers?

Choose one or more answers

4

The _______ program allows all customers who would be suspended for DQ to pay off their past-due balance from a previous month and still qualify for Flex to cover their current month

5

Customers who qualify for the Rollover Program will be announced on the ____of every month

6

True or False: Flex cannot submit rent to the customer’s property until the 1st payment is successfully made

7

How many times per rent cycle will Flex automatically try to charge the 1st payment?

8

This feature allows the bank to process payments despite insufficient funds, resulting in fees for the customer

9

To use Rent Autopay for a given month, it must be turned ON by ___ PM ET on the ___ of the month.

10

If a customer's autopay status says 'Not Applicable' in Ops Dashboard, what 3 things could this mean?

Choose one or more answers

11

If a Direct Integration customer's autopay status says 'Episodic' in Ops Dashboard, what does this mean?

12

Which section in OD can you check the status of the customer's rent payment?

13

Which helpful sheet can you use to identify what the customer's rent status code means?

14

"What does this status code mean and what is the solution to solve it? ZERO_BALANCE "

Choose one or more answers

15

What does T-1 =?

 
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