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Tema 6

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Tema 6

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About this activity

Tema 6: Técnicas de venta y comunicación

Created by

Yessica S
Yessica S
Spain

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Tema 6
 

Tema 6Online version

Tema 6: Técnicas de venta y comunicación

by Yessica S
1

En el proceso de comunicación, la evaluación que realiza el emisor de la respuesta del receptor se denomina:

2

Cuando hablamos de expresión no verbal nos referimos:

3

¿Qué indica que un cliente acerque el cuerpo hacia nosotros mientras le explicamos las cualidades del producto?

4

¿Cuál de los siguientes recursos que empleamos en la comunicación oral no es un recurso paralingüístico?

5

¿Es recomendable mirar el reloj si estás en una visita con un cliente?

6

En el asunto de un correo electrónico escribimos:

7

El apretón de manos debe ser:

8

Si durante el cierre de la venta el vendedor dice "le ofrezco un descuento del 10% si compra hoy mismo", podemos afirmar que la técnica empleada ha sido:

9

Las objeciones denotan:

10

¿Qué es mejor en una venta: saber escuchar o saber preguntar?

11

Ante la comunicación no verbal, el vendedor debe:

12

El cierre de la venta afirmativo consiste en:

13

La actitud que hay que mantener ante las quejas del cliente es de:

14

La fidelización del cliente consiste en:

15

La actitud del vendedor ante el cobro debe ser:

16

¿Cómo crees que se recuperan los clientes perdidos?

 
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