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Certificación de servicios 7

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Certificación de servicios 7

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(52)
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Certificación de servicios 7

Created by

Gabriela Pazmiño
Gabriela Pazmiño
Ecuador

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Certificación de servicios 7
 

Certificación de servicios 7Online version

Certificación de servicios 7

by Gabriela Pazmiño
1

¿Cuál es el canal digital utilizado para realizar la actualización de datos de contacto transaccional (celular y correo electrónico)?

2

¿Qué transacción se puede realizar en el canal de ATM’s y Corresponsales Mi Vecino?

3

¿Cuál es el factor de éxito en las transacciones migrables?

4

¿Qué se debe hacer con todos los productos que adquiera el cliente (cuentas de ahorro, flexibles, inversiones, etc.)?

5

¿En que productos se debe afiliar al cliente a los canales digitales?

6

¿Cuál es el objetivo principal en el área de ventanillas?

7

¿Qué canales alternativos se mencionan para realizar transacciones?

8

¿Qué debe hacer el colaborador si una transacción no puede resolverse digitalmente?

9

¿Qué significa que los clientes deben ser “Digital First”?

10

¿Qué recurso deben utilizar los colaboradores para asesorar al cliente en su migración digital?

 
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