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Help Desk | Review & Final Assessment Preparation

Alphabet

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About this activity

A fun game to cover all the key vocabulary and phrases learned throughout the course.

Created by

Argentina

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Help Desk | Review & Final Assessment Preparation
 

Help Desk | Review & Final Assessment PreparationOnline version

A fun game to cover all the key vocabulary and phrases learned throughout the course.

by Further Corporate
A
E
H
I
L
M
R
S
T
U

Starts with A

The process of verifying someone’s identity before giving access.

Starts with E

To move a problem to a higher level of support when it cannot be solved immediately.

Starts with H

The physical parts of a computer or device, like the screen, keyboard, or processor.

Starts with I

To set up software or an application on a device so it can be used.

Starts with L

When you’re unable to access your account because of too many failed login attempts.

Starts with M

Handling several tasks or problems at the same time.

Starts with R

To restore a system or password back to its initial state.

Starts with S

A payment model where users pay regularly to access a service or software.

Starts with T

A record in the system that tracks a user's problem or request.

Starts with U

The person who uses a system, app, or service.

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